Frustrated abou a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Samsung is known as a multinational conglomerate company with many subsidiaries and affiliated businesses. Not surprising, Samsung has a powerful influence on South Korea’s economic development, politics, media and culture; and has been a major driving force behind the “Miracle on the Han River.” As of last year, Samsung held a 36.5% excellent customer service rating. State Farm’s tagline, “We’re born to assist,” holds true as it has received a 37.9% excellent rating in last year’s MS Money survey in customer satisfaction. Its services range from home to car insurance, and financial services to those in need.
These unique, regional supermarkets are happy places to shop. They are immaculately clean, and intuitively designed to generate a positive shopper experience. Just ask happy shopper and college student, Elizabeth Kagan, who stocks her dorm’s fridge regularly at Wegmans. “I love the seasonal flavor that the store always has. Most importantly, I know that everything I am buying is fresh. One time, I realized I had brought back an opened package of baloney. The store took it back, with a smile, two days later,” she says. Wegmans employees may be great at customer service partly because they love their jobs—Fortune ranks Wegmans among its top ten places to work. This Texas-based, privately-held supermarket chain got uber-high marks for customer service from advisory firm KPMG’s survey of companies. The local giant is loved for its large supply of eclectic, one-of-a-kind food products, local produce and products made by Texans, and personalized, fast follow-up to customer comments. HEB is also known for its friendly service, from the shelf stockers to cashiers.
Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business. A three year old named Lily Robinson wrote a letter to Sainsbury’s, a UK grocery store, a letter asking why ‘tiger bread was called tiger bread and not giraffe bread?’. To Lily’s surprise, Chris King, the customer service manager of Sainsbury’s responded with “I think renaming it to giraffe bread is a brilliant idea!”. Several months later, the bread was renamed to giraffe bread.
The companies that deliver great service are able to do so because they have the right tools and processes. As was mentioned earlier, these companies put the customer at the heart of their organization. All decisions made will be reviewed based on how it impacts the customer. Customer service software allows you to set up internal and automated processes that will help you acknowledge, track, manage and report on all customer service requests, which in turn helps you to answer and respond to more customer requests. If you do not have a customer service solution in your organization, now is the time to get started. The rest of the tactics can only help you become best in class if you have the right tool to begin with.
Phone numbers for all services providers! This website focuses on providing fast access to details related to any big firm client support department, with a lot of extra information, like phone contacts, email, live chat addresses and so on. See extra info on Customer service number.